Returns/RMA Request - Precision Sensors

Returned Material Policy

To assure efficient handling of returned material, a Return Material Authorization (RMA) number is required for all returns. To obtain a return authorization number, please complete the form below or e-mail the following minimum information to the Service Department.

e-mail: servicedepartment@precisionsensors.com

Part number and quantity (please include Precision Sensors P/N).
Serial number (s).
Reason for return; if non-conforming, a description of non-conformance must be provided.
If applicable, where the non-conformance occurred (receiving inspection, production, in use, etc.).
Indicate whether product has been exposed to hazardous or toxic substances.

If Precision Sensors determines the unit(s) should be returned for rework or evaluation, an RMA number will be assigned. This number must appear on the shipping container as well as all paperwork associated with your return.

No merchandise may be returned without permission. Units returned to Precision Sensors without an RMA may be returned at customer’s expense.

Authorized returns must be prepaid unless other arrangements are approved in writing. We reserve the right to rebill for shipping and handling expenses for returns determined to be no fault found or customer responsibility.

For units returned in warranty and determined to be Precision Sensors responsibility, we may elect to issue full credit for the item in lieu of rework.

An analysis fee may be assessed for in-warranty returns determined to be customer responsibility or units that are out of warranty.

The customer must respond to evaluations and rework quotations in a timely manner (30 days) or be subject to material being returned with no work performed at their expense.

Unless otherwise specified, the standard warranty is 18 months after delivery by Seller (provided written notice of any defect is given to Precision Sensors within 30 days from the date such defect is first discovered), and is found to be defective in material or workmanship by our Inspection Department. Precision Sensors is not obligated under this warranty for alleged defects which examination discloses tampering, misuse, neglect, improper storage, normal wear and in any case where product is disassembled by anyone not authorized in writing by Precision Sensors.

PRECISION SENSORS
servicedepartment@precisionsensors.com

Billing Information

Billing Contact(Required)

Telephone(Required)

Email(Required)

Fax Number

Billing Address(Required)

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Shipping Address

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Will debit be issued?(Required)

Yes

If yes, amount to be debited: *(Required)

Will failure analysis be required?(Required)

Yes

Customer Repair Purchase Order No.(Required)

Qty(Required)

Serial No(s)(Required)

PS P/N(Required)

Cust. P/N(Required)

Reason for Return(Required)

Hazardous Media(Required)

Yes

Has the returned product been exposed to hazardous or toxic substances? If the unit has been exposed to any media, Precision Sensors requires a copy (FAX is acceptable) of the pertinent MSDS or written statement certifying that the unit was not exposed to any media covered by a MSDS. This information is required prior to the issuance of an RMA number.

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